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20 September 2018
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 FAQ
1. Q: Why is placing my order with TOL better than ordering from another online vendor?
2. Q: Once I place my order with TOL, how long will it take for the order to be processed and shipped?
3. Q: Is it safe to place my order online?
4. Q: How do I know that my order has been received?
5. Q: What forms of payment do you accept?
6. Q: Is it legal to purchase exotic leather products?

1. Q: Why is placing my order with TOL better than ordering from another online vendor?

A: When you order from TOL you can rest assured that you will be receiving only the finest in handmade leather products. Every item that we sell is hand-made by our experienced craftsmen in our facility. TOL keeps a VERY close eye on quality and consistency. In an effort to further ensure customer satisfaction, each and every item must pass our quality inspection prior to shipping.

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2. Q: Once I place my order with TOL, how long will it take for the order to be processed and shipped?
A: All orders for handmade leather products are processed within 24 to 48 hours of receipt of order. All of our orders are shipped  within 3 to 6 days from the time the order is properly packed.
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3. Q: Is it safe to place my order online?

A: TOL employs well-established and secure channels for checkout. We use the most up to date encryption systems to ensure that your credit card and personal information is safe and secure.

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4. Q: How do I know that my order has been received?
A: Once your order has been processed, you will receive an email confirming your order as well as a receipt for the products purchased.
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5. Q: What forms of payment do you accept?

A: Currently we accept credit card and PayPal payments through secure payment server as well and payments to our bank account and Western Union money transfers. Credit card and other payments acceptable:

•Visa 
•Master Card 
•American Express 
•JCB 
•Diner`s Club 
•PayPal through the shopping cart
•Pay Pal directly to our PayPal account 
•Western Union Money Transfer 
•Direct bank deposit (wire transfer)


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6. Q: Is it legal to purchase exotic leather products?

A: All skins used to manufacture our products are legally obtained in full compliance with CITES regulations. Also, all skins coming from farmed animals to preserve wild life.

(Note: CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) regulations, allow people and wildlife to co-exist and thrive.)

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